frequently asked questions

There are few factors which will affect the amount of time it will take. The amount of goods that need to be loaded/unloaded in the van/s, if you have booked an additional service of packing & unpacking and your end destination. There is no fixed time, each job will have its own timeframe in which the removals process will be completed.

There is no one fixed rate, the price is affected by the following factors: where we are picking up the belongings, the urgency of the matter, the amount of goods that need to be loaded/unloaded in the van/s, if you have booked an additional service of packing & unpacking and your end destination

Yes, we do not transport any animals, hazardous materials, statues, stolen goods, illegal substances, flammables/explosive goods, and firearms.

Yes, it is important there is parking space for our vehicles as our experts will need to make sure they can easily access the vehicles when loading/unloading. Kindly ensure there is parking reserved 2 days before your booking date with us.

Yes, we provide an additional packing and unpacking service where we have trained teams which specialise in securely packing and unpacking your belongings

Yes, when booking our services you can always request a site or virtual survey. One our experts will arrive at your location at the booked time.

Our units have low humidity level & ambient temperature, this prevents the growth of mould. We ensure our storage units are safe for the storage of all fragile items like, electronics, documents, clothing etc

Items like, fireworks, flammables, illegal substances, explosives, money, food & livestock that is not permitted within our storage units. If you care unsure call us and our experts will help you.

Yes, if we have space and this is subject to availability.

You can book our clearance service and they will take care of all the items you may no longer want to keep.

Yes, you need to get in touch with us and let us know when you will be picking them up. One of our experts will support you through the process. You can also hire our additional pickup/drop off service, where our experts will deliver your items from the storage unit to your desired location.

We collect and deliver furniture from all the big brands like, DFS, IKEA, Argos and others. If you needed it collected from somewhere else, contact us and our experts will see how they may be able to help you.

Yes, when booking your collection and delivery service make sure you book our additional assembly service. When delivering your furniture, they will make sure to assemble it and leave you hassle free.

Subject to availability. If you have ordered the item already and have contacted us in the right timeframe we may be able to assign a team to get it delivered to you on the same day of the booking with us.

No, you will need to have ordered the item already and we will require your order confirmation to proceed with offering you with the collection and delivery service.

The cost will vary, there are a few factors which will affect the price including, the urgency of the matter, your location, location of the store or if you have booked an additional service. Get in touch and let our experts give you bespoke quote.

There is no fixed cost for this service, the price will be affected by the urgency of the matter, you location, the amount of clearance required and if you have booked an additional service. Get in touch and let our experts provide you with a bespoke quote.

We have our own in house Cleaning service called Proactive cleaners, when booking a clearance service make sure to book an additional cleaning service. This will allow us to send the right team to your location and they will leave you place cleared and cleaned.

It will depend on the amount of waste and unwanted items there are that need to be cleared, additionally if you have booked a cleaning service as well it may take longer as our experts will also need to make sure they are cleaning to standard.

Yes, once you have booked and thoroughly explained your requirements, we will ensure to send out the right team who specialise in handling electronic equipment.

No when you are booking, you may want to book a site or virtual survey with us. This will allow us to clearly understand your requirements and make sure the right vehicles and teams are being sent out to you, regardless of the amount of equipment you may have.

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Trusted By

Booking was easy and dealt with by a friendly representative. Proactive Removals men arrived exactly on time handled all my goods with great care. Very friendly team who got on with the job and completed the move quickly.

Chris W

I had to put in storage one of my friend’s belongings and relied on Proactive Removals for help. Two polite gents arrived very promptly at the scheduled time, labelled all the boxes, created a list of items and picked up everything in less than 15 minutes.

Sue B

Great company! They made my move so smooth and easy, right from the beginning when I called to make the appointment through to the end. The movers were very polite and professional and they handled a last minute request that I had very resourcefully.

Alan G

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